365pk Game Privacy Policy — Your Data, Your Rights

365pk Game is an online gaming and sports betting platform designed for adult players in Pakistan. We are committed to handling the personal data of our users with care, transparency, and respect. This Privacy Policy explains who we are, what data we collect when you use the platform, how and why we use it, and what your rights are in relation to that data.

When we refer to "365pk Game", "we", "us", or "our" in this policy, we mean the operator of the 365pkgame.app website and associated mobile app. When we refer to "you" or "your", we mean any person who accesses, registers, or uses the platform.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole. In the event of any conflict between the two documents, the Terms and Conditions take precedence for matters relating to account conduct and gameplay, while this Privacy Policy governs data handling specifically.

We collect personal data from you in a few different ways — directly when you register or contact us, automatically when you use the platform, and from payment providers when you make a deposit or withdrawal. Here is a breakdown of the main categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless this is specifically required as part of a responsible gaming process you have initiated yourself (for example, a self-exclusion referral).

The data we collect is used for specific, legitimate purposes directly related to running the 365pk Game platform. We do not use your data for purposes beyond those listed here without first updating this policy and notifying you.

• Account creation and management: We use your identity and contact data to create and maintain your account, verify your age and identity, and keep your profile up to date.
• Processing transactions: Your financial data is used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, and bank transfer, and to maintain accurate transaction records.
• Providing gaming services: Your gaming activity data is used to run games, settle bets, calculate bonuses, and display your history and balances within the platform.
• Fraud prevention and security: Technical data, financial data, and gaming data are all used to detect and prevent fraud, money laundering, multiple accounts, and other security threats.
• Customer support: When you contact our support team, we use your communication data and account details to resolve your query efficiently.
• Platform improvement: Usage data and technical data help us understand how players use the platform so we can fix bugs, improve features, and make the experience better for everyone.
• Responsible gaming monitoring: Gaming data is used to identify patterns that may indicate problem gaming behaviour, and to apply responsible gaming tools if you request them.
• Marketing communications: If you have opted in to receive promotional emails, we may use your contact data to send you information about bonuses, new games, PSL betting features, and other offers. You can opt out at any time through your account settings.
• Legal and regulatory compliance: We retain and process certain data to meet legal obligations, including those related to anti-money laundering (AML) and know-your-customer (KYC) requirements.

365pk Game does not sell, rent, or share your personal data with third-party marketers. We may, however, share data with carefully selected third parties where it is necessary to operate the platform. All such third parties are bound by confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.

The categories of third parties who may receive limited data from us include:

• Payment processors: JazzCash, Easypaisa, Raast, and bank partners receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies.
• Identity verification providers: Where we use third-party KYC services to verify your identity documents, those providers receive the data required to perform the verification.
• Platform technology providers: Game content providers, live casino operators, and other technology partners may receive session-level data necessary to deliver their services within the 365pk Game environment.
• Analytics services: We use aggregated, anonymised usage data with analytics tools to understand platform performance. These services do not receive personally identifiable information.
• Legal authorities: We may be required to disclose data to law enforcement, financial intelligence units, or other authorities if required by applicable law, or where we reasonably believe disclosure is necessary to prevent serious harm or fraud.

Aside from the categories above, we will not share your personal data with any third party without your explicit consent.

We retain your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account being open, and for a period after account closure as required for fraud prevention and legal compliance.
• Transaction and financial records: Retained for a minimum of five years after the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required to satisfy KYC and AML obligations, typically five years after account closure.
• Communication records: Support correspondence is retained for up to two years after the date of the last communication, unless a longer period is needed to resolve an ongoing dispute.
• Usage and analytics data: Anonymised usage data may be retained indefinitely as it cannot be used to identify individual users.

When data is no longer required and no legal obligation exists to retain it, we will securely delete or anonymise it. If you request deletion of your account, we will process that request but may retain certain data where a legal obligation requires us to do so, in which case we will inform you of what is being retained and why.

Protecting your data is a core responsibility of the 365pk Game platform. We implement a range of technical and organisational measures to safeguard your personal information against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit using TLS/SSL protocols across all platform connections.
• Encrypted storage of sensitive account and financial data at rest.
• Strict internal access controls, ensuring that only authorised personnel can access personal data, and only where their role requires it.
• Regular security reviews and monitoring of platform systems.
• Secure handling procedures for identity verification documents.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login details, and contact support immediately if you suspect unauthorised access to your account.

365pk Game uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small data files stored on your device that help us provide a better, more personalised experience. Here is how we categorise them:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, maintain your session state while you navigate between pages, and remember your language and region settings. These cannot be disabled without breaking core functionality.
• Performance cookies: These collect anonymised data about how pages are used — which features are most visited, where users spend time, and where errors occur. This data is used to improve the platform. No personally identifiable information is collected through performance cookies.
• Functional cookies: These remember your preferences such as display settings, recently viewed games, and notification choices to give you a more convenient experience on repeat visits.
• Analytics cookies: We use analytics tools to understand aggregate usage patterns on the platform. This data is anonymised and used only for internal improvement purposes.

You can manage cookie preferences through your browser settings. Most browsers allow you to block, delete, or be notified about cookies. Note that disabling essential cookies will affect your ability to log in and use the platform normally. Non-essential cookies can generally be disabled without impacting core functionality.

When you make a deposit or request a withdrawal on 365pk Game, your transaction is processed through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, or other supported options. The following data practices apply to payment transactions:

• We record transaction amounts, dates, payment method types, and reference numbers for all deposits and withdrawals.
• Full payment credentials (such as full JazzCash PINs or complete bank account numbers) are never stored on 365pk Game servers. Transactions are authenticated through the respective payment provider's own secure systems.
• Transaction records are retained for the minimum period required under financial record-keeping obligations.
• Payment data may be reviewed by our fraud prevention team when unusual activity is detected, for example a pattern of deposits and immediate withdrawals that could indicate money laundering.

All amounts on the platform are processed in PKR. We do not handle transactions in foreign currencies, and all payment methods available are localised for Pakistan users. Your payment provider's own privacy policy will apply to data they handle on their side of any transaction.

As a registered player on 365pk Game, you have several rights in relation to the personal data we hold about you. These rights are as follows:

• Right of access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe after verifying your identity.
• Right to rectification: If any of your personal data is inaccurate or out of date, you can request that we correct it. You can update many details directly in your account settings, or contact support for items that cannot be self-edited.
• Right to erasure: In certain circumstances you can request that we delete your personal data. Note that where we have a legal obligation to retain data — such as financial records — we may not be able to fulfil a complete deletion request, and we will explain what data must be retained and for how long.
• Right to restrict processing: You can request that we limit how we use your data in certain situations, such as while a correction request is being resolved.
• Right to object: You can object to our use of your data for direct marketing at any time. You can also object to other forms of processing in certain circumstances.
• Right to data portability: You can request a structured, machine-readable copy of the data you have provided to us, so that it can be transferred to another service if you wish.

To exercise any of these rights, please contact our support team using the contact details at the bottom of this page. We will respond to all requests within a reasonable timeframe and will ask you to verify your identity before actioning any request.

365pk Game is strictly for adults aged 18 and above. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If you are under 18, you must not register, deposit, or use the platform in any way.

If we become aware that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that data and close the associated account. Deposits made by underage users will be returned to the original payment source after identity verification.

If you are a parent or guardian and believe that a minor in your care may have registered on 365pk Game, please contact our support team immediately so that we can investigate and take appropriate action as quickly as possible.

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data handling practices. When we make changes, we will update the "Last Updated" date shown at the top of this page.

For significant changes — for example, if we were to introduce a new category of data use that materially affects your privacy — we will notify registered players via email or a visible in-platform notification before the change takes effect.

Your continued use of 365pk Game after any updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with a material change, you have the right to close your account and request deletion of your data in accordance with Section 9 of this policy.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how we handle your personal data, please get in touch with the 365pk Game support team. We take all privacy enquiries seriously and aim to respond promptly.

• Email: [email protected] (plain text — not a clickable link)
• General support email: [email protected] (plain text — not a clickable link)
• FAQ: Visit our FAQ page for answers to common questions about accounts and data.
• Terms and Conditions: Read our Terms and Conditions for the full rules governing use of the platform.

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can route it to the correct team and handle it as efficiently as possible.